Sheikh’s Luxury
At Sheikh’s Luxury, we take pride in offering premium-quality perfumes, attars, and personal care products. Your satisfaction is important to us, and we aim to provide a smooth and transparent shopping experience.
1. Eligibility for Returns
Due to the nature of our products, we follow strict hygiene and safety standards.
- Perfumes, Attars, Face Creams, Massage Oils, and Beard Oils are non-returnable and non-refundable once opened or used.
- Returns are accepted only if the product is received in a damaged, defective, or incorrect condition.
- The product must be unused, unopened, and in its original packaging.
2. Damaged or Incorrect Products
If you receive a damaged, leaked, broken, or wrong item:
- Please notify us within 24 hours of delivery.
- Share clear unboxing photos or videos as proof.
- After verification, we will offer a replacement or refund, as applicable.
3. No Return / No Refund Conditions
Returns or refunds will not be accepted for:
- Change of mind or fragrance preference
- Opened, used, or partially used products
- Minor packaging variations or label differences
- Products purchased during sale, clearance, or promotional offers
4. Refund Process
- Once approved, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method.
- Shipping charges (if any) are non-refundable.
5. Exchange Policy
- Exchanges are allowed only for damaged or wrongly delivered products.
- Exchanges are subject to stock availability.
6. Order Cancellation
- Orders can be canceled only before dispatch.
- Once shipped, cancellation requests will not be accepted.
7. Contact Us
For any return or refund-related queries, please contact us at:
📧 Email:luxury@sheikhluxury.com
📞 Customer Care: +91-8317059285